Payment Processing
We are happy to take your payment over the phone as we understand that many customers feel that this is a more secure method. In order to offer this service with have to charge a 50p surcharge per transaction to cover our time and transaction costs.
Shipping Information
We always aim to have all our products in Stock at all times. You will be notified by email when you place an order if there are any delays or products that are out of stock. If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All of our outer packaging is discreet brown or white envelopes, grey postal bags or boxes with no company advertising or logos.
UK Customers:
We will require a full delivery address when your order is placed. It is our policy that all products sold on our site are priced INCLUSIVE of V.A.T. For UK orders there is an additional charge of £0.50 per order.
We aim for NEXT DAY DELIVERY via 1st class Royal Mail (excluding weekends and bank holidays). Any order received by us before 12.00pm Monday to Friday will be shipped the same day.
Your order can be sent by courier for an additional £5.95
Overseas Customers
On this site there are no surprises at checkout! The cost of delivery and an additional handling charge of £1.00 (along with any VAT and insurance) is always shown in your basket. To view it, simply click on the basket dropdown. You may also use the dropdown to change your location so that postage and VAT charges are correct. We are required by H.M Customs and Excise to charge VAT on all shipments within the EEC. For deliveries outside the EEC no VAT is charged and the price is reduced accordingly.
Postage is calculated from the weight of the goods and your location using the rates published by Royal Mail and ParcelForce.
We have to charge postage for overseas customers as goods will be shipped via Air Mail, which incurs much higher shipping charges. Delivery timings should be the same as for other Air Mail shipments to the country where delivery is required. |
